What to do when an employee asks for a pay rise

It’s inevitable – as an employer or manager, at one time or another, an employee will ask for a pay rise. In fact, according to payscale.com, 37% of workers have asked for a wage increase from their current employer.

Perhaps the time is right as you’ve just been reviewing salaries. Or maybe, it’s completely caught you off guard and you’re not quite sure how to respond. This request is quite a common one but some business owners struggle with how to deal with it. So with this in mind, Consult HR’s Julie Pollock shares her top tips on what you should do in this situation.

The most important top tip we could possibly give you is not to react and regret it. When an employee asks for a pay rise – whether you saw it coming or it’s out of the blue – it’s important not to respond just yet! Acknowledge their request and give a commitment that you will think about it and get back to them soon. After this, take the following points into consideration to help you reach a decision…

Learn their reasons why

Usually, when an employee approaches an employer for pay rise, they are unhappy with their employment so the key is to determine why so that you can effectively manage the situation and come to the best possible outcome.

Common reasons that employees ask for a pay rise is that they are struggling financially, they feel undervalued, they don’t feel their salary is competitive or they think that other staff members are being paid more. Each of these situations requires a different response so nailing down the reasons why an employee wants a pay rise is important.

Consider your options

Perhaps the request is a good time to review what you currently pay everyone. Use the prompt to carry out job evaluations and research what similar local companies are paying staff. Carrying out a full review will give you the chance to put salary bands in place, create a fair system and prevent gender gap issues. Having a system in place will ensure that employees know what is expected of them and how they can progress within the company.

Is it an option for the employee in question to take on more responsibilities, which would justify the raise? Or, in the situation where the salary is actually competitive, are they an asset to your business that you don’t want to lose? If so, highlighting their value by giving a pay rise might be warranted. Finally, in the delicate situation where an employee asks for a rise when they are struggling financially, but it isn’t justified, consider how as an employer you can support them in other ways.

Examine pay rise alternatives

A common reason that may businesses can’t offer a pay rise, is quite simply, that they can’t afford it. If you find yourself in this situation and you want to show a deserving employee that they are valued, there are a wealth of options available, like vouchers, time off or the opportunity for training. In fact, in this blog post, we have rounded up a wealth of ways to reward staff without giving them a raise.

Communicate clearly

When a full review has been completed and you have reached your decision, it’s time to deliver the news. This should be done so in a formal manner and communicated as clearly as possible, stating the reasons you have reached the conclusion. It’s also important to show compassion in the situation where the answer is no.

If you have a staffing problem you would like a solution to, contact Julie Pollock on 07858089006 or email: julie@consulthr.co.uk to discuss further.

How To Handle the Top Staffing Struggles in the Hospitality & Tourism Sector

Here, Consult HR Director Julie Pollock shares her top tips for handling common staffing struggles within the hospitality and tourism sectors.

It is fantastic to see that year on year the visitor numbers to Derry-Londonderry and Northern Ireland as a whole are on the rise.

So it is all too important to make sure that businesses in this sector have their staffing right to reap the benefits.

However many businesses in the Hospitality and Tourism sector struggle with issues such as; ongoing skills shortages – a surplus of chefs are as rare as ‘hens teeth’, the continuous rise of staffing costs such as the national minimum wage rates and employer pension contributions and the ongoing searches for quality staff who will deliver exceptional customer service to achieve that 5 star visitor experience.

Julie Pollock, owner & director of Consult HR shares her top tips on how to effectively manage this:

  1. Struggling with recruitment? – choose the correct recruitment method for your target market.

In a recent survey the number 1 recruitment tool to source job seekers was employee referral, followed by the company’s website and social media accounts.

In this competitive market, employers now need to be seen as attractive to the job applicants.

Here are some innovative recruitment ideas to consider:

  • Job fairs: Try showcasing your business by hosting an open house for the public or holding an internal job fair.
  • Non-traditional methods: A written job description on a job search site won’t necessarily make you stand out. A video or podcast however, will do just that. Using non-traditional recruiting media is also your chance to convey your brand and what it is like to work there. It could be a fun video on YouTube, or a podcast where a current employee describes the position and your company.
  • Look for talent in other industries: Are you receiving great service at a store? Let that person know that there are opportunities at your business. You can teach the skills required, but it is much harder to teach someone the willingness to go the extra mile or bring passion to the work place.
  • Use multicultural newspapers and community centres to attract newcomers.
  • Add a line to your company email signature indicating that you are hiring to spread the word.

  1. How do you ensure your staff stay?

Staff turnover in the hospitality and tourism industries is set to be around 66%. Why? The key is demographics: 2016 is the first year that millennials outnumber every other demographic group in the workforce.

The expectation of the millennials is different from other demographics. These are workers who expect to set their own career path, whose loyalty to an employer is lower and whose demand for feedback is higher than ever.

Examples of how to encourage staff to stay in your employment include:

  • Introduce a buddy system so staff feel welcomed from day one.
  • Introduce recognition schemes so that staff feel valued i.e. employee of the month.
  • Introduce a staff suggestion scheme with a reward scheme attached.
  • Find out what each individual employee wants out of their career and how you can help them achieve that.

  1. Does you staff really know what is expected of them?

I have seen it so many times where an employee is recruited, they are given a job title without an explanation of what it is that their manager wants them to do. The employee goes off undertaking the tasks that they ‘think’ they are expected to do.

So the manager gets the impression the employee is not ‘fit’ for the job because they are not undertaking the tasks they wanted/expected them to do, but in actual fact this may have been down to a lack of communication.

So be clear on what their responsibilities are, what you expect them to do on a day to day basis, draw up a job description of their duties and set out what targets you expect them to achieve in their role. This will avoid any confusion and misunderstanding of roles.

  1. What are the benefits of proper employment contracts?

It is a legal requirement that employees in all sectors are issued with terms and conditions of employment within 8 weeks of commencing employment.

Within the hospitality and tourism sector it is renowned that a significant number of staff are hired for a specific period to cover peak business periods and return to that employer year on year to work.

Employers should ensure that they issue their staff with contracts clearly specifying their employment period with start and end dates. This will ensure that staff do not claim continuous service for several years and will protect your business from exposure to claims such as unfair dismissal, redundancy payments etc.

We are here to help. If you have a question or need some expert help with an employment issue, contact Julie Pollock on 07858089006 or email julie@consulthr.co.uk to discuss further.

You can also connect with us on Linked-In, Twitter or Facebook for regular updates on managing staff.

Reasons why employees are taking sick days & how you can reduce them


Whether employees call in sick for legitimate or not-so-legitimate reasons, it can have a huge knock on effect. Either the work is neglected, others have to pick it up, causing stress due to increase workload, or you have to pay overtime, or hire temporary staff, all of which can impact on the profitability of your business. Therefore, it is in your best interest to understand why employees are taking sick days and the steps you can put in place to reduce levels.

In the UK, one of the biggest causes of short term sickness (55%) and long term absences (63%) is stress attributed to the workplace (source: Chartered Institute of Personnel Development CIPD). Other top causes of short term sickness were minor ailments such as colds, flu, headaches, migraines and upset stomachs. Each week, 1 million workers will take sick leave in the UK alone.

With sickness undoubtedly costing companies millions in increased labour costs and loss of profit, Consult HR’s Julie Pollock shares her top tips for effectively getting a grip on employees taking too many sick days off work.

sick days

Causes of too much sick leave

When it comes to absenteeism in the workplace due to illness, there are two main reasons: a genuine illness, or an abuse of the system by workers who are fit to work but who have chosen to call in sick. Both of these reasons can be caused by one or more of the following:

  • Actual physical or mental illness
  • Personal issues in their private life
  • An unhealthy lifestyle
  • Problems in the workplace, which are causing either short or long term stress
  • The need to care for family members
  • Low job satisfaction
  • As general unwillingness or want to work

Getting to the source of the problem

With such a wide and varied scope of reasons as to why employees could be calling in sick, finding a standard solution which works in the majority of situations is impractical. Therefore, a good place to start is by analysing the main reasons employees state for taking sick days to find out which comes out on top. Armed with this knowledge, you can come up with a practical solution.

Taking action on repeat offenders

A pattern of sick leave abuse can generally be identified in someone who has repeatedly – over a period of time – violated the organisation’s attendance policy. In order to take appropriate action, it is important to have a clearly written policy in place, specifying your company’s standards and employee requirements. The document should state the process which employees are expected to follow should absence from work arise. Having clear attendance and absence policies will keep employees versed on the standards expected of them, as well as assisting managers when dealing with proceedings. Furthermore, the policy should be readily available to staff, such as on the company’s intranet. This easy access and high visibility will enhance its importance. Finally, asking employees to read and confirm they have understood the procedures regarding absence helps improve compliance and stops them using the excuse that they didn’t know what procedures to follow.

Other measures to reduce employees’ absence due to sickness

  • Look for changes in workflow and attitude, paying attention to subtle indications of unhappiness, stress or tension in staff.
  • Offer an incentive to employees with zero absenteeism rates.
  • When hiring new employees, check their records of absenteeism with previous employers.
  • Ensure new employees are fully aware of your company’s policy’s regarding sickness.
  • Research methods for reducing physical injury at work, especially for workers who are standing all day or carrying out repetitive movements.
  • Ensure management and supervisors are fully trained in how to effectively deal with staff with high levels of unexplained sick leave.
  • Offer opportunities for exercise, either on-site or with a local gym.
  • Consider offering staff additional days off as part of their annual benefits, which are specifically for ‘preventive health care’.
  • Don’t punish genuinely sick workers.  Make sure to consider their overall attendance record, if they are generally a good attender but are having a period of bad health, use your discretion and don’t be too quick to jump to formal disciplinary procedings.

Adopting a firm yet compassionate approach to managing sick leave in the workplace, will help you effectively deal with the few employees who are taking advantage of it. The key is to clearly communicate your policy on reporting sickness from the outset.

If you are struggling with high levels of absenteeism due to employee sickness, help is at hand. At Consult HR, many companies have benefited from our outsourced HR services. For more information, get in touch here.

5 top tips for welcoming new employees to your company

It’s long been said that first impressions count and no more so is that true than when a new employee starts. The first couple of days in a new role can greatly determine not only how the job is done but if they stick around.

It’s natural to sigh with relief when you hire someone new, seeking reassurance that a role has been filled. However, the work doesn’t end there. A good induction should be an integral part of your employment process. Those first few interactions are key in promoting good engagement and high retention rates.

Therefore, with this in mind, Julie Pollock from Consult HR shares her top tips for welcoming employees.

Give them their contract

An offer letter, and contract of employment should be sent out as soon as possible. In fact, a contract of employment is essential and employers can be fined between 2 to 4 weeks pay per employee for failing to have written terms and conditions issued to staff. The contract should include:

  • Details of the position offer, including job title
  • Primary duties and responsibilities that the role includes
  • Details of salary
  • The duration of employment, whether it is permanent or for a fixed period of time
  • Details of any benefits such as holiday entitlement, pension, bonuses, health insurance plans etc
  • Restrictive covenants or a non-compete agreement, stating the employee cannot work for a competitor or start a competing business within a specified time frame, if necessary
  • Reasons and grounds for termination
  • Confidentiality guidelines

Read more about contracts of employment in detail in our blog post here.

Stay in touch

Often, when changing jobs, employees are required to work a notice period, meaning there can be a lengthy gap between them accepting the job and actually starting. This is especially true when filling a new-grad job, with interviews often taking place months in advance. Therefore, it is good practice to stay in touch, to keep them engaged. Inviting the new employee to a team event, is a great way for them to meet the rest of the team ahead of their start date. Or, if you have an internal company newsletter, subscribe them to it so that they can keep up to date with what’s been happening. This is an easy, yet effective way to help them feel a part of the team and excited about starting their new role.

Preparing for day one

Everyone undoubtedly feels nervous on their first day in a new job, but thankfully, with a little preparation, you can make this process as smooth as possible. Ahead of their start date, make sure they have all the necessary equipment available to them such as computer, programmes, a phone etc. Set up an email address and add them to any projects that they will be a part of. Having everything ready in advance means they can hit the ground running. Plus, there won’t be any awkward waiting around for things to be ‘sorted’. First impressions matter and entering a well structured, organised environment is the best possible start you can give a new employee.


Training is an integral part of a job and investing a little time in this initially goes a long way in ensuring a new employee’s success. Planning a workflow and overseeing tasks for the first week or two is good idea. You should also ensure a thorough induction is carried out. Not only should this involve going through their job description, but introducing them to the team and anyone else they will be working with. Lunchtime on the first day can be overwhelming so arranging a colleague to take care of them will be warmly received.

Policies and procedures

Many businesses are guilty of overlooking this process, dealing only with issues as they arise. However, get things off to a smooth start by explaining terms and conditions of employment, health and safety and policies such as booking annual leave, or what to do if they are sick.

A final note on retaining staff

From my experience, businesses are struggling with skills shortages and in many cases holding on to good staff is a struggle, which compounds the issue even further.

Recruiting good staff is a competitive market, and you need to appeal to those thinking about applying to your vacancy that your business is a good place to work.

Once you have found your ideal employee, you should ensure you hold on to them. Staff will leave and go and work elsewhere if you are not providing them with what they are looking for in a job. We are moving into an era where millennials will make up a high proportion of our workforce; they expect to set their own career path, their loyalty to an employer is lower and they demand regular feedback so employers now need to implement systems that are going to tick these boxes.

Employers need to be more aware of what employees want and what they should do to try and keep them. Gone are the days where employers should expect employees to be thankful they have a job.

If you need help with retaining staff, contracts of employment or new starts, get in touch today. Call Julie on: 078 5808 9006 or email: Julie@consulthr.co.uk



Top tips for managing employees’ mental health

With this month being Mental Health Awareness Month, and in fact, 13th – 19th May serving as Mental Health Awareness Week, now is the time to talk about mental health in the workplace.

With one in four people experiencing a mental health problem each year in the UK, it’s highly likely that we all know someone affected by depression, anxiety or stress. And so of course it affects us at work – in fact poor mental health costs the UK economy up to £99 billion each year.

Employers are affected by working days lost due to absence, have experienced staff leaving their employment and staff not performing in their jobs.

Therefore, as an employer, taking steps to manage employees’ mental health in the workplace has never been more important.

Each new case of stress leads to an average of 29 days off work…can your company afford this?

So with this in mind, here we share 6 top HR tips for effectively managing mental health at work.


1. Ask the difficult questions

It is not unusual for business owners and managers to fear talking to staff about their health. They don’t know what questions they can ask and they are frightened of overstepping the boundaries of asking the wrong questions. But in reality, if you don’t ask the questions then you don’t know how to help. There’s no denying that mental health isn’t the easiest topic to talk about, especially at work. Employees may worry that sharing details of their mental health may lead to them being treated differently. However in society, in recent years, there has been a shift in attitudes towards mental health.

Conducting return to work interviews will provide you with the opportunity to discuss the employee’s absence, identify early signs and put supporting measures in place to help the employee.

2. Don’t be the ostrich – Early intervention is key

44% of people who suffer from stress have cited that the cause is heavy workload. In such situations if the matter is not addressed, a fitness to work certificate citing ‘Stress At Work’ is highly likely to land on your desk.

Ignoring this only leads to the situation getting worse and could result in:

  • The employee’s absence being long term, which was avoidable
  • Working relationships break down
  • The employee submits a grievance
  • The employee’s health deteriorating
  • You lose very experienced, reliable staff
  • Claims are taken against the company for their treatment

Have open communication with your staff, listen to any issues they raise and seek a resolution early.

If the employee does go off due to stress at work, ask them to explain what the cause of the stress is and work through a solution to enable the employee to return to work as quickly as possible.


3. Remove prejudice

It’s essential that if an employee shares details of their mental health, that they are still given the same opportunities as other staff members. It’s easy to unconsciously make a decision such as giving a candidate a new project because another employee’s work life is stressful. It is good practice to have conversations with employees who have cited mental health problems and discuss how their work can be managed in order to help alleviate this.

4. Awareness sessions

Educating staff on how to build their mental health resilience is an excellent way to reduce mental health absences and improve the overall wellbeing of staff.

One way to do this is by holding an awareness week or awareness sessions at regular intervals throughout the year, inviting speakers in to share their experiences or offer education sessions. Opening up the channels for communication is the perfect place to start.

From this, staff can identify the signs of depression, stress and anxiety at an early stage and implement some of the tips and recommendations from the sessions to prevent their health deteriorating.


5. Stress is not always created in the workplace

We all lead very busy lives and commonly employees’ mental health suffers as a result of something that is happening outside of work, in their personal lives such as:

  • Marriage break-up
  • The loss of a close friend or family member
  • Financial worries
  • Caring responsibilities

Even though this has resulted from external factors, this can still impact on the individual at work.  So remember to acknowledge that they are working through a difficult time in their life and offer support where you can.

6. Encourage a stress-less environment

Doing what you can to promote a stress-less work environment will work wonders. Start by instilling a good work-life balance, in which long hours and out of office emails are not a part of your company’s culture. Remember, employees who are less stressed are more productive. Appreciating employees and advocating empowerment go a long way in promoting a happy team.

This is a growing area that employers are struggling with. If you need help with an employment issue that involves mental health, get in touch today. Contact Julie Pollock on 07858089006 or email julie@consulthr.co.uk to discuss further.

April 2019: Employment law changes you need to know

With the arrival of April comes a reminder of employment updates that you need to aware of. As an employer, by law, these changes require implementation. So what are these and how can you ensure your company avoids negative publicity and hefty fines for non-compliance? Here, we share the changes you need to know about, in order to avoid huge fines and public shaming like some of these companies…

The start of April is when businesses are required by law to adhere to the new employment law changes. One area in particular where HMRC is taking a firm stance, is the national minimum wage, coming down hard on firms who refuse to adhere to it.

This has resulted in a series of high-profile court cases against some big name firms including Iceland, Wagamama, and Sports Direct, damaging both their reputations and bank balances in the process.


Getting clear on ‘working’ time

One common pitfall faced by many firms is failing to recognise what constitutes as working time. Not only should this include time at work, but also time spent travelling to and from different places of work, or time spent waiting to start or finish a shift.

A prime example is a recent retailer, which was fined because factory staff were spending extra time queuing to clock out after the shift, for which they were not being paid for.

Uniforms and equipment

Another common issue many employers have been penalised for is failure to note any elements which might reduce a worker’s overall gross pay, which therefore pushes their income under the National Minimum Wage threshold.

For example, if staff members are required to wear certain clothing or purchase items as part of a uniform, employers may be required to compensate low paid workers.


Beware of salary sacrifice schemes

Iceland recently made headlines for running a Christmas Club savings scheme for staff, which was intended as an optional benefit, as deductions were taken directly from employees’ pay. This meant that the salary of some staff members fell below the current NMW.

Failing to adhere to new rates changes could result in additional payments to the individual, while penalties of up to 200% of the value of the discrepancy (which is capped at £20,000 per worker) can be charged by HMRC. Furthermore, public naming and shaming for non-compliance will undoubtedly damage a brand’s image.


Don’t make the mistakes of these companies. Ensure you are clued in on employment law changes to avoid hefty fines and naming for non-compliance:

1. Changes to pensions auto-enrolment

From 6th April 2019, changes will come into place for pensions. The minimum level of employer contribution will increase from 2% to 3%, with an increase to the employee contribution from 3% to 5%. The total minimum contribution therefore increases from 5% to 8%.

2. Changes to the national minimum wage

From the 1st of April, the national living wage for workers aged 25 and over will increase from £7.83 to £8.21 per hour.

Other national minimum wage rates also increase with hourly rates rising as follows:

  • £7.70 for workers aged 21 to 24
  • £6.15 for workers aged 18 to 20
  • £4.20 for workers aged 16 to 17
  • The apprentice rate will increase to £3.90 per hour

By law, workers are required to be paid at least the national minimum wage rate that applies to them. Furthermore, adequate records of all payments should be kept in order to prove you are complying with the national minimum wage rules.


3. Increase in statutory family-related pay and statutory sick pay

From 7th April 2019, the weekly rate of statutory maternity, paternity, adoption and shared parental pay increases to £148.68.

From 6th April 2019, the weekly rate of statutory sick pay increases to £94.25.

Staff on maternity, paternity, adoption, shared parental leave and on sick leave are required by law to be paid these statutory minimum rates.

A review of policies and documents that mention the rates, such as their maternity policies and sickness absence procedures, is required.

4. Income tax

From 6th April 2019, the personal allowance increases from £11,850 to £12,500 and the higher rate threshold from £46,350 to £50,000.

5. Adjust your organisation’s statutory redundancy pay calculations

New limits on employment statutory redundancy pay come into force on 6th April 2019.

An employee with a minimum of 2 year’s service  who has their employment ended due to redundancy will be entitled to a redundancy payment.  The cap for redundancy pay will increase to £547 per week effective from 6th April 2019.

If you need further information or guidance on any of the above, please do not hesitate to get in touch today. Email: julie@consulthr.co.uk or call: 07858089006.

How to handle millennials in the workplace

Millennials, Generation Y, Gen Y… whatever you choose to call them, when I speak to business owners about the new generation of staff, they say they are hard to manage, they lack work ethic, they fall apart the first time they receive negative feedback and they don’t want to do the hard graft that they were used to when they joined a company.

This generation is so interesting that entire studies have been devoted to them. As the workplace shifts to integrate new age groups, the dynamics definitely change.

The big message for business owners and managers is that your usual approach to managing staff needs to adapt. Employers need to sit up and take note of this as by 2020 your workforce will be made up of almost 50% of millennial employees.

Thankfully we’re here to help. Bring your management style up-to-date and effectively manage not only millennials, but all employees, thanks to our carefully curated top tips.


Understanding millennials

First up, it’s important to try to understand millennials. This group definitely get a bashing for their kale and avocado loving ways, but the truth is that recent grads aren’t any more disruptive than the generation that preceded them. When Gen X (those born in the mid-1960s to early 1980s) started working, their Boomer predecessors viewed them as aspirational slackers. But with that being said, where millennials do differ is their unique quality of going against the ‘typical’ characteristics of what is viewed as ‘office norm.’ Therefore, understanding what it is that they want and need in the workplace is key to effectively managing them so that productivity and morale aren’t compromised.

Encourage opportunities for learning and development

While millennials might have received a bad rap in recent years, it’s undeniable that they have a great work ethic. In fact, they crave progression and learning in the workplace. Those born in the nineties have grown up in an era of stimulation, thanks to the introduction of the internet, social media and apps. Eager for new experiences, they work particularly well when given short term goals. Keen to take their career to the next level, they thrive on being assigned new projects or temporary positions which allow them to ‘act up’ with a sense of purpose.


Create the perfect work-life balance

While all of us aim to find this balance, no one craves it more than millennials. A generation of multitaskers, their personal lives are just as busy as their careers and they crave flexibility. Many don’t want to be tied to the culture of 9am – 5pm office working, and prefer to work from home or enjoy flexi from time-to-time so it’s worth considering whether this approach can be introduced in your workplace.


It’s more than just money

While money is definitely an incentive, in recent years, there has been a shift towards finding value in the job itself, with a focus on location, ability to meet new people, office relationships and a relaxed atmosphere receiving more emphasis. Things like vouchers, extra days off and reward schemes are considered extremely rewarding and motivating. Millennials also thrive on being able to demonstrate their potential to bosses so definitely relish a challenge to exert their skills and capabilities in the workplace.

Recognise that they are fearless

By this, we mean that they don’t fear change. Their decisions are usually more autonomously than other generations. They have goals in mind and won’t sit around waiting for them to happen. If they can’t identify their purpose, feel they don’t have a good work-life balance or have poor relationships with their peers, they will find a way to move elsewhere. Therefore, it’s important to have a plan in place for retaining staff. Frequent appraisals and opportunity for growth within the company are key.


Don’t be bossy

It’s widely viewed that millennials push back against traditional forms of authority. In an era where everything is instant, they don’t respond well to rigidity or power plays. Therefore, acting as a mentor rather than an authoritative boss lends itself well to this style of worker.

Place an emphasis on company culture

By now, you’ll probably have come to the conclusion that company culture is important. Millennials thrive on feeling that what they are doing is worthwhile. It is about the experience and purpose than just the pay slip at the end of the month. Therefore, consider your company culture and how it could be improved.


Recognise achievements

One of the biggest lessons that social media has taught us is millennials’ need for approval, and this also applies in the workplace. Understanding that they need recognition from both their peers and superiors will go a long way in retaining them.

Understand their marketing capabilities

Millennials are their own biggest advocators, as they regularly promote aspects of both their personal and work lives on social media. This generation can make for wonderful brand ambassadors, so don’t overlook their ability to promote your firm. From involving them in branding tasks or focus groups, to bringing them along to job fairs or making them a spokesperson for your company on social media, they will relish the opportunity to have their voice heard.


In recent years, much emphasis has been placed on the negative traits of so called millennials, but the fact is that there’s so much to this complex group, which can be immensely positive in the workplace. From placing emphasis on job satisfaction rather than money, to craving learning and progression, there’s no denying that their fresh approach to working can have a positive impact on your company’s culture.

We are here to help

For expert advice on effectively managing millennials in the workplace contact Julie Pollock on 07858089006 or julie@consulthr.co.uk to discuss further.

How to deal with underperforming staff

  • Do you have staff in your business who are not performing the job to the level that you are paying them to?

  • How much time do you spend managing staff who aren’t doing their job properly?

  • Have you ever thought on how this effects your business?

Research states that managers spend more than a quarter of their time managing staff members who don’t perform.

Costly mistakes, the loss of customers, and the loss of experienced staff have the potential to negatively impact on you and your business and therefore are too important to ignore.

Dealing with an employee who is underperforming is unfortunately something that as a manager or employer, you will have to face throughout your career. Poor performance can affect productivity, bring down the morale of the rest of the team and affect the overall goals of your business. Therefore, no doubt, when presented with this situation, you’ll want to deal with it right away.

While this is something that happens in most workplaces, there is definitely a right and wrong way to go about the situation. So with this in mind, here, Julie Pollock from Consult HR shares the most effective ways to deal with underperforming staff.


Get to the source of the problem

Often, there is a reason an employee is making multiple mistakes or doesn’t seem to be putting in the effort anymore, so begin by questioning what the cause could be. Are they overwhelmed by their workload? Are they experiencing difficulty prioritising? Could they benefit from more training? Or, is there a personal reason for their lack of enthusiasm at work?

Prepare to give feedback

It’s important to plan your meeting with the employee in question so that you can offer feedback, which will hopefully lead to improvement. Before the meeting, gather as much evidence and material as possible, so that you have all the facts to hand in order to be specific. Choose a time to sit down together, rather than airing your grievances in the heat of the moment, especially in front of other employees. Be clear about the key messages you wish to get across and how a resolution can be reached.


Deal with underperformance sooner rather than later

If you don’t deal with an underperforming employee sooner rather than later, you are delivering the message that what they are doing is okay. Furthermore, other members of staff may believe that their behaviour is acceptable and follow suit. During the meeting, highlight the fact that the aim of the discussion is to find a solution, rather than as an opportunity to vent. It is also worth highlighting some positive attributes of the employee so that it isn’t an entirely negative experience.

Make your expectations known

While from time-to-time there will be employees who don’t take a role seriously and try to get away with doing as little as they can, most people don’t deliberately set out to under perform. Poor performance can arise as a result of someone not being 100 per cent clear on what exactly is expected of them. In this instance, it is important to make the expectations of the role known. Be clear on boundaries, who they are responsible for reporting to, any targets they must meet and timelines for outstanding tasks. Ideally, this show be made known to an employee as soon as they join your company. Furthermore, regular appraisals are key for keeping staff motivated and productivity levels high.


Offer feedback on performance not personality

Unfortunately, we won’t like and respect everyone we work with over the years. There will be personality clashes and we won’t enjoy spending time with everyone, but this should not impact on your view of an employee’s performance. If a staff member falls into this category, make sure you are offering feedback on their work only. It is vital that your personal opinion of them does not impact your view of their work, especially if they are hitting targets and performing well.

Learn what motivates your employees

It’s worthwhile noting that different things keep different people motivated. Ideally, you should regularly get to know your employees, and specifically, their long term goals and aspirations, and what you can do to better support them.


Reward improvement

A great habit to get into, is following up with underperforming employees to review their progress. For those who have made improvements, give credit where credit is due. Rewarding their change in attitude is a surefire way to ensure they continue to meet your expectations and take pride in the job at hand.

We are here to help

If you are experiencing difficulties with underperforming employees, help is at hand. If underperforming employees are causing you some problems, contact Julie Pollock on 07858089006 or julie@consulthr.co.uk to discuss further.

Snow business: How to manage staff during bad weather

With snow forecast for many over the coming weeks, as a business owner, you may find yourself wondering how to manage your staff and your business during this period if the bad weather causes some disruption. Here, Julie Pollock from Consult HR answers the common questions asked by business owners in regards to bad weather…


Do I have to pay my employees if they can’t get into work?

In general, no. Employees are legally obliged to come to work provided they are not on sickness, annual or some other “official” holiday. This is the case even during periods of extreme weather.

If the workplace is open, employees should make the effort to get to work if they can. While employers should not encourage employees to put themselves at risk, if an employee cannot get in the employer is not obliged to pay them.

You should double check your staff policies and contracts for any indication that staff will be paid in the event of bad weather. You should also be mindful of what has been done in previous periods of bad weather as if you have paid absences of this nature in the past, you may have set a precedent for payments of this nature.


Do I have to pay my employees if I have to close the business due to bad weather?

If you send staff home after they have presented for work then yes, you will be required to pay them for the full day, unless you agree an alternative with them, i.e. they take holiday hours or they will work back the time at a later date.

However, if you have a lay-off clause in your staff’s contract of employment and you give your staff advance notice not to come into work you can put them on temporary lay off and pay them the guaranteed payment rate instead of their normal wages which is currently £28 per day. Employees who work 5 days per week are entitled to up to 5 days guaranteed payment for any lay off days in a 13 week period (4 days guaranteed payment if they work 4 days per week and so on).


What alternatives are there to docking pay?

Employers may wish to avoid docking staff wages to prevent low morale amongst staff. Approaches to consider include:

  • Paying all staff, regardless of whether they are able to make it into work;
  • Introducing “snow days”, or paid leave for days absent due to bad weather which is limited to a number of days;
  • Asking staff to take annual leave (note that an employer cannot force an employee to take a day holiday without giving advance notice);
  • Permitting staff to make up the time off on their return;
  • Asking staff to work at an alternative workplace (if available); and
  • Permitting staff to work from home if appropriate.​


What can I do if I suspect an employee can make it into work but is choosing not to, blaming bad weather?

In this situation you may consider disciplining the employee. However, employers must have evidence to show employees are blaming their absenteeism on the weather and must not act on suspicions alone. Therefore a thorough investigation should be conducted initially and decide whether this is sufficient information before progressing the matter to a formal disciplinary hearing.

If you have concerns as to what you are required to do as an employer, get in touch today.  Call Julie on 07858089006.

Bah humbug! Alternatives to the staff Christmas party

Without sounding like the ‘Grinch’ at Christmas, the aftermath of the staff Christmas party is becoming more problematic for employers.

The fear of alcohol fuelled behaviour such as unwanted touching, telling the manager what you really think of them or a night ending in a bar brawl are the main fears for employers.

Julie Pollock from Consult HR said: “At this time of year, we receive many calls from clients seeking advice following their staff Christmas parties. We are finding that many employers are rethinking the traditional staff Christmas party and replacing it with alternative.”

If you are considering something different to the usual staff Christmas party, here are the alternatives, sure to put a smile on your employees’ faces.



A festive lunch

Research has suggested that 50% of staff don’t actually like the staff Christmas party so one of the most popular alternatives is a festive lunch. The thought of finishing work early and heading out for a nice lunch with colleagues will definitely instil some festive cheer. Plus, if it’s during the day, staff are more likely to refrain from drinking excessively and head home late afternoon/early evening so you don’t need to worry about being over the limit travelling to work the next day.



When questioned, a survey showed that 90% off staff would prefer a bonus to a Christmas party, so why not fulfil their wishes?! Using the money that you’ve saved on the Christmas party means that you can distribute it to staff. They’ll definitely thank-you for the extra cash which comes in useful around Christmas time.

An extra holiday

Just like bonuses, extra free-time is definitely appreciated. Giving staff an extra afternoon off will allow them to use the time as they wish to do any last minute shopping, catch up with an old friend home for Christmas or go to their child’s nativity play.

Team activity

If bringing your staff together is your goal, a team building activity might be a better option. Get employees to vote on a few activities and book the one that comes out on top. This allows relationships to grow without the chaos that often comes with Christmas parties.


In-office Christmas party

Many companies substitute a Christmas night-out with an in-house office Christmas party. Festive-themed knitwear, Christmas inspired nibbles, music and games is the perfect way to show your appreciation for a great working year.

If the traditional office Christmas party doesn’t work for your workplace, try these fab festive options instead.

If you still intend to hold a staff party, check out our blog post here, where we explain how to avoid making costly mistakes at the Christmas do!

If you have any staffing problems that you would like some help with, contact Consult HR by julie@consulthr.co.uk or by calling 07858089006

Happy Christmas from Consult HR!